Privacy policy

01Who we are

Wahoo Services Limited (“Wahoo”, “we”, “us”) is a company registered in England and Wales (company number 17289855). Our registered office is The Red Lion, Bonvilston, Cardiff, CF5 6TR.

We are the controller of the personal data described in this policy. If you have any questions about it, email khw@wahooservices.co.uk.

02What we collect and why

When you visit our website

We use Microsoft Clarity to understand how people use the site (pages viewed, clicks, scrolling and anonymised session recordings), and the LinkedIn Insight Tag to measure our LinkedIn ads. These tools collect technical data such as your device, browser, approximate location and the pages you visit. Our lawful basis is legitimate interests: improving the site and measuring our marketing.

When you book a call

If you book through our calendar (provided by Cal.com), we collect your name, email address, the time you chose and anything you write in the booking form. We use this to hold the call and follow up. Our lawful basis is taking steps at your request before entering into a contract, and legitimate interests.

When you fill in a LinkedIn lead form

If you submit one of our forms on LinkedIn, LinkedIn passes us the details you choose to share, such as your name, work email, company, job title and any answers you give. We use them to send you what you asked for (for example, a quote) and to follow up about our services. Our lawful basis is legitimate interests.

When you contact us or become a client

We keep the emails and messages you send us, and the contact and billing details needed to deliver and invoice our services. Our lawful basis is performing our contract with you, legal obligations (such as keeping accounting records) and legitimate interests.

When we contact you about our services

We sometimes contact people at businesses we think could benefit from our services, using professional details such as name, job title, company and work email or LinkedIn profile. These come from public sources such as LinkedIn and company websites, and from B2B data providers. Our lawful basis is legitimate interests. You can ask us to stop at any time, and we will.

03Who we share it with

We don’t sell your personal data. We share it only with service providers that help us run our business, under contracts that require them to protect it. These include website hosting (Framer), analytics and advertising (Microsoft Clarity, LinkedIn), scheduling (Cal.com), video calls and email, our CRM and workspace tools, and outreach and data-enrichment tools.

We may also share data if the law requires it, or with professional advisers such as our accountants.

04International transfers

Some of our providers are based in, or store data in, the United States or elsewhere outside the UK. Where that happens, we rely on the UK government’s adequacy regulations (including the UK–US data bridge) or on approved safeguards such as the UK International Data Transfer Addendum.

05How long we keep it

We keep prospect and enquiry data for up to 2 years after our last contact with you, unless you ask us to delete it sooner. We keep client and invoicing records for 6 years after the end of our work together, as UK tax law requires. Analytics data is kept according to each provider’s retention settings.

06Cookies

Microsoft Clarity and the LinkedIn Insight Tag use cookies and similar technologies to work. You can block or delete cookies in your browser settings, and opt out of LinkedIn ad tracking in your LinkedIn settings. Blocking these won’t stop the site from working.

07Your rights

You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to how we use it (including for direct marketing), and to receive a copy in a portable format. To use any of these rights, email khw@wahooservices.co.uk. We’ll reply within one month.

If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office (ico.org.uk). We’d appreciate the chance to put things right first.

08Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.